Hello again, the jam keeps going on and on (even after it’s over!)

On 3rd May, almost a month after the very exciting Service Jam at London. The Rare Pets, the proud winner of 2012 Service Jam London, gather again for a short re-union to develop their service further and reflect a bit on how the jam has impacted their life.

Of course the main purpose of this gathering is to claim their prize – a workshop with Mike Mompi from Makesense and their brilliant sense makers and worked more on their Service Jam project: Snapbook. During the intensive but fun and energetic 3 hour workshop, they looked at “How do we build a compelling social brand around this crowd-sourced coffee shop book?”

The team now has a clearer vision of how they want their project to have a deeper social impact, refined their business model and explored a number of ideas to move the project further.


More image from the workshop on Flickr

We will soon be able to see what happens to the other winning team Jelly Rogers and how they make use of their prize workshop after the jam. Also, I am sure many of you are aware of another Service Design Drink at London happening on 18th May at Look Mum No Hands (49 Old Street, EC1V 9HX )

Let the spirt of jam continue – see you soon!


Thank you – you rocked!

Big Big thank you to everyone who came to the jam this weekend – you all rocked!

We are busy preparing the contact list and producing a number of follow-up materials, so please be patient and you will see email from us later this week.

For many of you who had taken photos, please add your photo to the pool – you can find the photos from last year as well 🙂

Subscribe to our Youtube channel for the videos – and more to come in soon!

Last but not the least, proud to announce the very special winning teams and their idea:


Snapbook Personas from José Ernesto Rodriguez on Vimeo.

The Jolly Rogers

Here is a lovely blog post from George at the Jolly Rogers about how their project came to shape – good reading for everyone!

Tales of the Service Jam

A jam creates its own tales.

Ann Danylkiw tell the stories of Service Jam 2011 as a true journalist. She stayed with the jammers, interviewed mentors and captured everything as they are happening in a jam with her camera. This year, we are welcoming Ann to join us again to continue the tales for another exciting 48 hours in 2012.

If you see a girl approaching with camera, don’t be shy. Tell her your story and let yourself become a part of the tales of Service Jam.

1. Mentors come to talk
The  brilliant mentor team shares their thoughts on the jam team and how they were performing. A realistic view of what happened in the busy 48 hours – and some tips to share!

2. Team ‘Secret Sauce’
The group returns from exploring the Ministry of Stories in Hackney as well as several parks where they research ‘superhero’ realities amongst children and their parents and iterate on their idea in a heating up discussion.

3. Team ‘OurStreet’
This is a service where local people can use an online platform to organise a talent bank whilst bringing their community closer together. Like in every creative process, they faced their moment of confusion, but with help of the mentor, the team worked hard (and together) to pin down the ultimate question, “what is your service?”

4. Highlights of the jam 2011
 “Put not only your skill and knowledge but also your heat and soul into it…” they said it, we did it.

© All films created and edited by Ann Danylkiw 

Tickets sold out

Thank you all again for your warm response to the Service Jam. We look forward to seeing you at LBi on Friday 24th 7pm.

Again, please email us if you have a ticket but can’t come to the event. We can give the ticket to someone on the waiting – it is growing indeed 🙂

To build up a bit of a jam mood, we welcome you all to come for an informal drink at Strongroom tomorrow (16th Feb) at 7.30pm

Register for Service Design pre-jam Drink in London, United Kingdom  on Eventbrite

For those who has already read our very popular hitchhiker’s guide to Service Design (by Roy Pouliadou), expect for a series of following up posts from our Angelina Xue, who would share her study diary of Service Design at RCA with us shortly.

Thank you again and we all look forward to seeing you at the jam!

Silver Sponsor – Engine Service Design

We are pleased to announce that Engine Service Design is a Silver Sponsor of Service Jam London.  Engine Service Design’s contribution will help to cover the drink for Sunday’s final pitch presentations.

Engine Service Design are one of the world’s leading design and innovation consultancies. From our busy studio, based on the south bank of the Thames, our diverse team of designers, strategists, researchers and visualisers use service design as a means by which organisations can differentiate and improve. We collaborate with some of the world’s leading brands to help them discover, define, design and deliver great services, and embed the capacity to become great service organisations. We passionately believe in using service design to generate insights and ideas, test and apply them. 
 Again, thank you very much for your support and let’s bring an excellent jam to London!