New year, new website

2017 Jam is getting cooking up in our kitchen at the moment! At the same time, we are moving to a new website for better view on different screen sizes & devices – gotta keep up with the trends!

So if you’re looking for updates, announcements for the 2017 London jam (and future ones), please head here:

Also, make sure you always follow our on Twitter @gsj_london

For any organisation who’s interested in or practicing Service Design in London, please get in touch, we are looking for sponsor to help us covering running cost of the weekend. All hosts and mentors are volunteering and we wish to keep the event low cost for participants so it’s open to EVERYONE old and young (in their bodies and in their hearts)!



Post-jam gathering: 28th April

Time: 7pm onwards
Date: 28th April
Locaiton: 275-276 Poyser Street, London, E2 9RF

We are delighted to announce that we are going to have a post-jam gathering on 28th April  at Redchurch Brewery’s The Tap Room. We will start from 7pm and no reservation required, just come and feel free to bring a friend or two.

This event is also the re-start of the traditional Service Design Drink in 2016. It’s a great time to meet not only your fellow jammers, but also people from previous jams. This event is informal and relaxed. We are open to anyone who is interested in Service Design.

Just show up and buy yourself a beer at our lovely bar and pick up a stranger for a conversation about Service Design or about live in general. Great chance to network or just special time to catchup with old friends.

See you there!

Goodbye and thank you

This is it, 2017 London jam is now officially over.

No need to feel sad, our LinkedIn group is still active and we would absolutely love to hear from you again 🙂

Again, thank you all for making this jam a success for everyone. Thank you for all the time put in from our mentors, hosts, jammers and supports from our generous sponsors: Newspeak House, Bio, DXW, Ravensbourne University, Snook and Scheckter’s Organic Energy Drink.


Gold sponsor: DXW

dxw works with the public sector to build capability and services that are fit for the digital age and we’re looking for people to join the team.

From our offices in Shoreditch, we work with central government, the NHS, local government and housing associations to design services that are recognisably, radically better. The user is firmly at the heart of all our work we do and we bring this ethos to our clients.

Software is but one constituent part of what dxw offers clients. Not only do we we work iteratively to design services that are so good people prefer to use them, but we also give our clients the tools and techniques to change the way they work.

Some examples of the kind of work we’re doing include working with housing associations on digital transformation. dxw built the MyTVH service for Thames Valley Housing Association which has taken nearly £10 million in payments in less than a year. More Thames Valley residents now pay their rent online than over the phone so call centre staff are free to work on those really complicated problems that need someone on the end of the phone to solve.

The Department of Health (DH) intranet is a vital tool for health professionals around the UK. DH brought dxw in to help them build a genuinely user-centred intranet that helps staff find the information they need to do their jobs. As well as developing the intranet itself, the dxw team helped DH design a roadmap for the service and helped them with usability testing so the digital team at DH could learn these skills themselves.

UK Trade and Investment (UKTI) has set targets to massively increase the value of UK exports and the number of companies which operate in overseas markets. dxw is working with them to use digital to help them meet these ambitious targets. Our work at UKTI includes helping them define a vision and strategy for the complex project and understand the user needs they’re trying to meet.

We’d love to hear from you if you’re passionate about user research and service design and want to make a real difference to people’s lives. The work outlined above is just a slice of what we do, so get in touch to find out more and see how you might help us in our mission.

Jam 2016 venue confirmed

Great news that this year we are going to team up with Newspeak House and base our jam in their beautiful light filled venue on Bethnal Green Road. Here’s bit about NH:

In the wake of the 2015 general election, Newspeak House was founded to foster the creation of technology to disrupt the UK political / media / government complex.

It is a residential incubator and members’ club located in East London.

We are in the discussion with NH on how to make our jam more relevant to their strong focus on social innovation and make use of their knowledge of the local area. This is going to be a fabulous jam with some real world impact on the local community.

NH hosts regular social event every Wednesday at their space from 7pm, find out more here.

Also, check out their other events and maybe there’s a topic that interests you 🙂