Gold sponsor: DXW

dxw works with the public sector to build capability and services that are fit for the digital age and we’re looking for people to join the team.

From our offices in Shoreditch, we work with central government, the NHS, local government and housing associations to design services that are recognisably, radically better. The user is firmly at the heart of all our work we do and we bring this ethos to our clients.

Software is but one constituent part of what dxw offers clients. Not only do we we work iteratively to design services that are so good people prefer to use them, but we also give our clients the tools and techniques to change the way they work.

Some examples of the kind of work we’re doing include working with housing associations on digital transformation. dxw built the MyTVH service for Thames Valley Housing Association which has taken nearly £10 million in payments in less than a year. More Thames Valley residents now pay their rent online than over the phone so call centre staff are free to work on those really complicated problems that need someone on the end of the phone to solve.

The Department of Health (DH) intranet is a vital tool for health professionals around the UK. DH brought dxw in to help them build a genuinely user-centred intranet that helps staff find the information they need to do their jobs. As well as developing the intranet itself, the dxw team helped DH design a roadmap for the service and helped them with usability testing so the digital team at DH could learn these skills themselves.

UK Trade and Investment (UKTI) has set targets to massively increase the value of UK exports and the number of companies which operate in overseas markets. dxw is working with them to use digital to help them meet these ambitious targets. Our work at UKTI includes helping them define a vision and strategy for the complex project and understand the user needs they’re trying to meet.

We’d love to hear from you if you’re passionate about user research and service design and want to make a real difference to people’s lives. The work outlined above is just a slice of what we do, so get in touch to find out more and see how you might help us in our mission.

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